Privacy Policy
Effective Date: 4th January 2024
Forestale Safaris Pvt. Ltd. values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or book a wildlife tour with us.
1. Applicability
This Privacy Policy applies to all users of our services in India and elsewhere, including customers, website visitors, and partners. By using our services, you agree to the terms of this policy.
2. Information We Collect
We may collect the following types of personal and sensitive personal data or information (SPDI), as defined under Indian law:
a. Personal Information
- Full name
- Email address
- Phone number
- Postal address
- Nationality and ID proof (passport, Aadhaar, etc. for permit purposes)
- Emergency contact details
b. Sensitive Personal Data or Information (SPDI)
- Payment details (via secure third-party gateways)
- Medical conditions (if voluntarily provided for tour planning)
- Dietary restrictions (optional, for accommodation and food)
c. Automatically Collected Information
- IP address
- Device and browser type
- Cookies and usage data (for analytics and service improvement)
3. Purpose of Collection
We collect and use your information for the following purposes:
- To process tour bookings and manage travel itineraries
- To respond to customer queries and provide support
- To arrange necessary permits, accommodations, and transport
- To improve our website, services, and marketing
- To send tour-related communications and promotional offers (with your consent)
- To comply with legal obligations and ensure safety during tours
4. Disclosure of Information
We do not sell or rent your personal data. However, we may share information with:
- Tour guides, local partners, and accommodations for operational purposes
- Government authorities for necessary wildlife and forest permits
- Third-party vendors (e.g., payment gateways, IT support) under confidentiality agreements
- Law enforcement, as required under applicable Indian laws
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or loss. However, no internet-based system is entirely secure.
6. Your Rights
As a user, you have the right to:
- Access your personal data
- Request corrections or updates
- Withdraw consent for optional data use (e.g., marketing)
- Request deletion of data (subject to legal requirements)
To exercise these rights, please contact us at the details below.
7. Data Retention
We retain personal data for as long as necessary for the purpose it was collected, or as required by applicable Indian laws (e.g., tourism and taxation regulations).
8. Use of Cookies
Our website uses cookies and similar technologies to enhance user experience and track website traffic. You may disable cookies in your browser settings if you prefer not to share this data.
9. Children’s Privacy
We do not knowingly collect personal data from children under the age of 18. If we learn that a child has provided us with personal information, we will delete such data promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on our website with a revised effective date. Continued use of our services constitutes your consent to the updated policy.
11. Contact Us
For questions or concerns regarding this Privacy Policy, or to file a complaint or request:Forestale Safaris Pvt. Ltd.
enquiry@forestalesafaris.com
+91 630 452 1443
